Troubleshooting & Support
Overwolf account linking failed, what should I do?
If you're offline:
- Wait until you have internet, then try again
If the backend is down:
- Wait a few minutes and retry. You'll see "Sign-in service temporarily unavailable" if the Counterwatch servers are having issues.
If you see "Account mismatch":
- You're logged into a different Overwolf account than before
- Log into the correct Overwolf account in the Overwolf desktop app, or
- Click "Relink Overwolf Account" to link your current Overwolf account instead
More on Troubleshooting & Support
- What should I do if I experience bugs or technical issues?
- I subscribed but it still shows up as "Free"
- How can I get help or support?
- How to get your Overwolf Logs?
- What if Counterwatch doesn't improve my skill?
- Why isn't Counterwatch detecting my matches?
- The overlay isn't showing during my game
- My Discord status isn't showing
See all 59 questions or ask on our Discord.
See Counterwatch in-game
The fastest way to understand the app is to run it. Free on Windows, works alongside Overwatch and Marvel Rivals.
- Deeper stats - personal win rates, your Impact on every hero, and match history beyond what's shown here
- Live match data - real-time counter suggestions and win chance as heroes are picked
- Performance tracking - an Impact rating for every session, match and hero, read against the typical player at your rank
- In-game overlay - match roster, hero swaps, and counter picks right on your screen