Troubleshooting & Support
I subscribed but it still shows up as "Free"
To fix this issue, follow these steps:
- Go to Settings → Subscription
- Make sure your Overwolf account is linked
- If it still shows Free, check that your subscription is active in the Overwolf app
- Try signing out and back in. Your subscription status refreshes automatically on sign-in
If you still have issues, you are welcome to submit a Support Ticket below, or to report it in the Discord.
More on Troubleshooting & Support
- What should I do if I experience bugs or technical issues?
- Overwolf account linking failed, what should I do?
- How can I get help or support?
- How to get your Overwolf Logs?
- What if Counterwatch doesn't improve my skill?
- Why isn't Counterwatch detecting my matches?
- The overlay isn't showing during my game
- My Discord status isn't showing
See all 59 questions or ask on our Discord.
See Counterwatch in-game
The fastest way to understand the app is to run it. Free on Windows, works alongside Overwatch and Marvel Rivals.
- Deeper stats - personal win rates, your Impact on every hero, and match history beyond what's shown here
- Live match data - real-time counter suggestions and win chance as heroes are picked
- Performance tracking - an Impact rating for every session, match and hero, read against the typical player at your rank
- In-game overlay - match roster, hero swaps, and counter picks right on your screen