Troubleshooting & Support
How to get your Overwolf Logs?
Option 1:
- Scroll down and click on "Create Support Ticket"
- Ensure that the checkbox next to "Include diagnostic logs" is ticked
- Fill in the empty text boxes
- Click on "Submit Ticket"
Option 2:
- Right-click your Overwolf tray icon and hit "Support"
- Click on "Create logs zip"
- The location window will pop up automatically with the zip highlighted Now you can send the zip!
More on Troubleshooting & Support
- What should I do if I experience bugs or technical issues?
- I subscribed but it still shows up as "Free"
- Overwolf account linking failed, what should I do?
- How can I get help or support?
- What if Counterwatch doesn't improve my skill?
- Why isn't Counterwatch detecting my matches?
- The overlay isn't showing during my game
- My Discord status isn't showing
See all 59 questions or ask on our Discord.
See Counterwatch in-game
The fastest way to understand the app is to run it. Free on Windows, works alongside Overwatch and Marvel Rivals.
- Deeper stats - personal win rates, your Impact on every hero, and match history beyond what's shown here
- Live match data - real-time counter suggestions and win chance as heroes are picked
- Performance tracking - an Impact rating for every session, match and hero, read against the typical player at your rank
- In-game overlay - match roster, hero swaps, and counter picks right on your screen