Data & Sync
Why does the app say I'm offline when I have internet?
- Check if other apps can access the internet
- Try closing and reopening Counterwatch
- Check if your firewall is blocking the app
- Restart your computer
- Open a support ticket or ask for help on Discord if the problem persists
More on Data & Sync
- What does syncing do?
- Can Counterwatch track matches from before I installed it?
- What data gets synced to the cloud?
- What do the different sync icons mean?
- Can I force a sync?
- Why does it say "Syncing" for a long time?
- Why does sync keep retrying?
- What does "X matches not yet synced" mean?
- What features work when I'm offline?
- How do I know if I'm offline?
- Will I lose match data if my connection drops?
- What happens to my data when I come back online?
- Can I export my match history?
- Where is my Counterwatch data stored on my PC?
See all 59 questions or ask on our Discord.
See Counterwatch in-game
The fastest way to understand the app is to run it. Free on Windows, works alongside Overwatch and Marvel Rivals.
- Deeper stats - personal win rates, your Impact on every hero, and match history beyond what's shown here
- Live match data - real-time counter suggestions and win chance as heroes are picked
- Performance tracking - an Impact rating for every session, match and hero, read against the average player at your rank
- In-game overlay - match roster, hero swaps, and counter picks right on your screen