No! You can use Counterwatch as a Guest without creating an account. Guest mode gives you access to core features like:

• Real-time match tracking and stats
• Session history stored locally on your computer
• In-game overlays and HUD

However, creating a free account unlocks additional features:

• Cloud Sync — Your profiles, matches, and stats are backed up automatically and accessible across devices
• Community Stats — See hero win rates and meta insights from other players
• Game Profiles — View other players' mains, win rates, and peak ranks

Creating an account is quick and free — you can sign in with Google, Discord, or email.

All your match history and stats automatically transfer to your new account when you sign in for the first time. Nothing is lost.

Counterwatch currently supports Overwatch 2 and Marvel Rivals. Other Games are currently not planned.

Yes, Counterwatch is completely safe to use with Overwatch 2 and Marvel Rivals as it is not considered a "cheat", "bot", or "hack".

Counterwatch only provides information that is available in game or via the integration. The features are not considered as bannable offenses. Furthermore, there has never been a case where someone was banned for using Counterwatch.

Oskar is a solo developer who completely developed Counterwatch by himself. He is assisted by a few voluntary people who are testing the app and supporting other users with any questions.

Both sessions and matches use the same 5 letter grades: A, B, C, D, F.

Session grades (based on win rate):

Match hero grades (based on a score comparing performance to averages):

The score represents how much a player's hero stats deviate (as a percentage) from their personal averages.

A session is a group of matches played in a row. Counterwatch automatically groups your matches into sessions based on play time — if there's a gap of 3 hours or more between matches, a new session starts.

Each session tracks your wins, losses, draws, and gives you a session grade based on your win rate:

Sessions also show which heroes you played, how long you played each, and your overall performance at a glance.

Counterwatch tracks detailed stats for every match you play:

Per hero, per match:

• Kills, Deaths, Assists
• Damage dealt, Healing done, Damage mitigated
• All stats also calculated as per 10 minutes rates for fair comparison across different match lengths
• Time played on each hero

Per match:

• Map, game mode, and match outcome
• Your rank and average match rank (in competitive)
• Team compositions and player information

Aggregated:

• Win rates and trends over time
• Hero-specific performance grades comparing each match to your personal averages
• Session grades based on win rate

Community Stats show you how every hero is performing based on real match data from Counterwatch users. The data is filtered to your rank division, so you see what works at your skill level rather than global averages.

What's included:

• Hero Win Rates — How well each hero performs overall and on specific maps
• Counter Matchups — Which heroes have the best win rate against a specific hero
• Synergy Pairings — Which heroes work best together with a specific hero
• Per-Map Breakdowns — How heroes perform on individual maps

Where to find it:

• Heroes page — Browse hero win rates, counters, and synergies
• Maps page — See community hero performance per map alongside your personal stats

Community Stats update weekly and require enough matches at your division to be statistically meaningful.

When you click on a hero in the Heroes page, you'll see Counter and Synergy tier lists. These show how well other heroes perform against or alongside the selected hero, based on community win rate data at your rank division.

Tier Breakdown

Heroes are sorted by win rate within each tier (best first) and grouped by role.

Counter vs. Synergy

• Counters show which heroes have the best win rate against the selected hero — useful for knowing who to pick into an enemy hero
• Synergies show which heroes win the most alongside the selected hero — useful for coordinating with your team

If you have personal matchup data, hovering over a hero portrait will also show your own win rate against or with that hero.

Data Quality Indicators

Not all matchup data is equally reliable. At very high or very low ranks, some hero matchups may have very few games played, making the win rates less trustworthy.

Counterwatch shows you how confident the data is for each hero:

• Full opacity — High or moderate confidence (200+ matches). The win rate is reliable.
• Dimmed (faded) — Low confidence (50–200 matches). Take the win rate with a grain of salt.
• Dimmed with dashed border — Very low confidence (fewer than 50 matches). The win rate may be misleading.

Hover over any hero portrait to see the exact match count and a colored confidence indicator in the tooltip.

The Hero Pool lets you pick your preferred heroes for each role. During matches, Counterwatch scores your pool based on the current match context and shows you which of your heroes would perform best.

How to set it up:

1. Open the Hero Pool card on your home dashboard
2. Click the + button next to a role (Tank, DPS, Support)
3. Select the heroes you play for that role
4. Repeat for each role

How scoring works during matches:

Your hero pool is scored based on three factors:

• Counter matchups — How well each hero performs against the enemy team
• Team synergy — How well each hero pairs with your teammates
• Map performance — How each hero performs on the current map

The scores update as new heroes are picked on both teams.

Smart suggestions:

Counterwatch may suggest heroes to add or remove from your pool based on your play history. You can dismiss suggestions you don't agree with.

The Match Lineup is an in-game overlay widget that breaks down how each hero pick in the match is affecting both teams. It helps you understand at a glance whether your team composition has an advantage.

What it shows:

• Per-hero scores — Each hero has a score based on their counter matchups, synergy with teammates, and map performance
• Win chance estimate — A prediction of which team has the composition advantage
• Hero pool suggestions — Your top-scoring heroes from your hero pool, so you can see which swaps might help

When it appears:

The lineup is available during hero select and in-match. During hero select, scores are based on map performance while teams are still forming. Once heroes are picked, the full counter and synergy data is factored in.

All stats are based on Community Stats data at your rank division.

The Maps page shows every map in the game with two sets of data side by side:

Your personal stats (left side):

• Your win rate and number of matches on each map
• Your top heroes by win rate on that map

Community stats (right side):

• The top-performing heroes at your rank division on each map
• A popularity bar showing how often each map appears relative to others

All maps are listed whether you've played them or not. Maps you haven't played yet still show community data, so you can get a sense of which heroes work well before you even queue.

The highlight cards at the top show your best and worst maps (based on 5 or more matches) and the most popular map at your rank.

Match Intel gives you live information about the players in your match during hero select and in-game.

For each player, you can see:

• Their most-played heroes and win rates
• Their experience level and rank
• How they perform on the current map
• Scoreboard stats during the match

This helps you understand your teammates' and opponents' strengths so you can make better hero picks and strategic decisions.

Match Intel requires a free account to access player profile data.

Counterwatch includes a drag-and-drop overlay editor that lets you customize exactly what you see during a match.

To open the editor:

1. Click the Overlay Editor button in the top toolbar
2. Drag widgets to reposition them on your screen
3. Resize widgets by dragging their edges
4. Adjust opacity with the slider on each widget

Available widgets:

• Hero Change Feed — tracks hero swaps in real-time
• Players Window — team and enemy profile info
• Match Roster — health, ult charge, and hero info for all players
• Win Chance — predicted match outcome
• Map Performance — your hero performance on the current map
• Match Lineup — compact hero lineup display

The editor supports different scenes (hero select, in-character, scoreboard), so your layout can change depending on what's happening in the game. You can also choose from different aspect ratio presets (16:9, 16:10, 21:9).

Counterwatch uses a few hotkeys you can customize:

• F1 — Toggle the in-game overlay on or off
• Alt+P — Open the session popout window

You can change these hotkeys in Settings → Hotkeys. If a hotkey conflicts with another app or the game, you can rebind it from there.

When enabled, Counterwatch shows your current game and hero in your Discord status — so your friends can see what you're playing.

To toggle this:

1. Go to Settings → App Behavior
2. Toggle Discord status on or off

When enabled, your Discord profile will display that you're playing via Counterwatch along with your current hero.

When you're signed in, the following data syncs automatically:

• Match history and results
• Hero playtime for each match
• Player information from your matches
• Banned hero data
• Your feed and notifications
• Support tickets

Some data syncs for everyone (including guests):

• Season information
• News and announcements
• Events
• Articles
• FAQ content

Icons, explained:

Yes. Click the sync status indicator in the toolbar. If it shows "Synced," clicking it will trigger a fresh sync to make sure everything is up to date.

If you have many matches to sync (especially after playing offline), it may take up to an hour. The app syncs in the background so you can keep using it normally.

This usually means a temporary network issue. The app will keep trying automatically. If it continues for more than a few minutes:

1. Check your internet connection
2. See if Counterwatch servers are having issues (check our Discord)
3. Try signing out and back in

This shows how many of your local matches haven't been uploaded to the cloud yet. Once sync completes, this number will reach zero.

Counterwatch uses a local-first design, so most features work without an internet connection:

Available offline:

• View your complete match history
• Browse hero statistics and session data
• Access saved player profiles
• Review all in-game data from past matches

Requires internet:

• Signing in or creating an account
• Syncing new matches to the cloud
• Linking your Overwolf account
• Verifying subscription status

When you lose your internet connection, a banner appears at the top of the app saying "You're offline - Some features are unavailable until you reconnect." Buttons that require internet (like Sign In) will be disabled with a tooltip explaining why.

Will I lose my match data if I lose connection after a match?

No. All your matches are saved locally on your computer first. When you reconnect to the internet, your data automatically syncs to the cloud. You won't lose any matches or stats.

The app says I'm offline but I have internet. What should I do?

1. Check if other apps can access the internet
2. Try closing and reopening Counterwatch
3. Check if your firewall is blocking the app
4. Restart your computer
5. Open a support ticket or ask for help on Discord if the problem persists

What happens to my data when I come back online?

When connectivity returns, Counterwatch automatically:

1. Detects the connection is restored
2. Resumes syncing your match data to the cloud
3. Downloads any updates (like new season info or announcements)
4. Updates your subscription status if you're signed in

This happens in the background—you don't need to do anything.

Transparency and the protection of your personal data are very important to us! We disclose that we share end-users data with third-party service providers to operate our services.

You can find more information and a current list of every service provider we use in our Privacy Policy.

If you have any questions, you can always get in contact with our support via Discord or by submitting a Support Ticket you can find below.

No. We don't sell personal data and we never will. You can find more information in our Privacy Policy.

You can opt out of personalized ads in the Settings page.

1. Open Settings from the navigation menu
2. Scroll down to the App Behavior section
3. Toggle off Personalized ads

When disabled, we won't use your email to show you targeted advertisements. You'll still see ads, but they won't be personalized to you.

Keeping this enabled helps support Counterwatch's development.

We retain personal data for as long as necessary to provide the service, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on the type of data.

To exercise your rights or ask questions please get in contact with our Support via Discord or by submitting a Support Ticket below.

You may request access, correction, deletion, or portability of your personal data, subject to applicable law.

To exercise your rights or ask questions please get in contact with our Support via Discord or by submitting a Support Ticket below.

We want Counterwatch to be accessible for everyone by default. We are constantly developing the app further and always strive to make it more accessible.

If you encounter any issues or have suggestions to make the app more accessible, please feel free to contact our Support via Discord or by submitting a Support Ticket below.

We appreciate any help in making Counterwatch more accessible for everyone!

You are always welcome to contact our Support by submitting a Support Ticket below or via Discord.

We are happy to help you and love to hear any feedback to make Counterwatch even more accessible!

Counterwatch is free to use!

All essential features are available at no cost:

• Match tracking and history

• Real-time in-game stats

• Session summaries and performance analysis

• Cloud sync (with a free account)

• Color theming and customization

Optional Subscriptions

For players who want extra perks, we offer Plus and Premium subscription tiers with benefits like ad-free experience, advanced stats, profile customization, and exclusive badges.

To see current pricing and features, click on Settings in the app's top toolbar, look for the Subscription category and click on Manage.

You'll never be locked out of core functionality — subscriptions are entirely optional and just unlock nice-to-have extras.

This appears when:

• You've been offline for more than 24 hours, or
• The app couldn't verify your subscription recently

Your benefits still work. The app will automatically refresh your subscription status the next time you're online and sign in. You can also try signing out and back in to trigger a refresh immediately.

What's the difference between my Counterwatch account and my Overwolf account?

• Counterwatch account: Your email/password for the app. This stores your match history and settings in the cloud.
• Overwolf account: Your subscription and payment account via Tebex. This determines your tier (Free, Plus, or Premium).

You need to link them together to unlock subscription benefits.

Follow these steps:

1. Sign in to Counterwatch with your email
2. Make sure you're logged into the Overwolf desktop app
3. Click your profile in the top-right corner
4. Click "Link Overwolf Account"
5. Wait for confirmation

No. Each Overwolf account can only be linked to one Counterwatch account. This prevents subscription sharing.

Currently, you can link a different Overwolf account by clicking "Relink Overwolf Account", but you cannot completely unlink without contacting support.

Counterwatch is free — all core features like match tracking, in-game overlay, session history, and stats work without a subscription.

For players who want extra perks:

Plus includes:

• Ad-free experience
• Hide to system tray
• Discord role & channel access

Premium includes everything in Plus, plus:

• Early Supporter title
• In-depth stats & insights (coming soon)
• Profile customization (coming soon)
• Exclusive badges & titles (coming soon)

To see current pricing, go to Settings → Subscription → Manage.

You can manage your subscription in the app:

1. Go to Settings in the top toolbar
2. Click Subscription → Manage
3. From here you can upgrade, downgrade, or change your billing period

To view payment history or cancel your subscription, click "Payment history & cancellation" which will open the Overwolf subscription management portal.

We are sorry to hear, that you experienced an issue.

Here are a few steps to try fixing the issue:

1. Close Counterwatch
2. Close your game (if a game is running)
3. Start Counterwatch again
4. Start your game again

If this did not fix the issue, try restarting your PC completely.

If you still have issues or just want to report the issue you experienced, you are welcome to report it in the Discord or by submitting a Support Ticket below.

To fix this issue, follow these steps:

1. Go to Settings → Subscription
2. Make sure your Overwolf account is linked
3. If it still shows Free, check that your subscription is active in the Overwolf app
4. Try signing out and back in — your subscription status refreshes automatically on sign-in

If you still have issues, you are welcome to submit a Support Ticket below, or to report it in our Discord.

If you're offline:

• Wait until you have internet, then try again

If the backend is down:

• Wait a few minutes and retry. You'll see "Sign-in service temporarily unavailable" if our servers are having issues.

If you see "Account mismatch":

• You're logged into a different Overwolf account than before
• Log into the correct Overwolf account in the Overwolf desktop app, or
• Click "Relink Overwolf Account" to link your current Overwolf account instead

We are always happy to help! Whether you have questions, problems, feedback, suggestions or anything else – don't hesitate to contact us! Before you ask: no, there are no stupid questions!

To contact us, you can do one of the following options:

• Submit a support ticket down below

• Join our Discord and ask another community member or submit a ticket to get in touch with our support

Option 1:

1. Scroll down and click on "Create Support Ticket"
2. Ensure that the checkbox next to "Include diagnostic logs" is ticked
3. Fill in the empty text boxes
4. Click on "Submit Ticket"

Option 2:

1. Right-click your Overwolf tray icon and hit "Support"
2. Click on "Create logs zip"
3. The location window will pop up automatically with the zip highlighted Now you can send the zip to us!

There are only two possible options that could cause this issue:

• Capitalism diff

• Skill issue

To fix this, we suggest to follow this steps:

1. Deinstall Counterwatch
2. Deinstall Marvel Rivals/Overwatch
3. Slam your keyboard on your desk
4. Throw your PC out of your window
5. Blame Capitalism

(Counterwatch is not responsible for personal damage, environmental damage, psychological damage, or lowered standards that may result from use of these tutorials)

If Counterwatch isn't picking up your matches, try these steps in order:

1. Close the game completely
2. Close Counterwatch
3. Restart Counterwatch, then start the game again

If that doesn't work:

4. Restart the Overwolf app entirely
5. As a last resort, restart your PC

After a game update, Counterwatch may temporarily be unable to connect to the game. A compatibility fix is usually ready within 24–72 hours. You'll see a banner in the app when this is the case.

If the issue persists, submit a Support Ticket below or ask on Discord.

If the in-game overlay isn't appearing:

1. Check that the overlay is enabled — if it's disabled, you'll see a banner in Counterwatch with an "Enable" button. Click it, then restart your game.
2. Try Borderless Windowed mode — the overlay works best in Borderless Windowed. Exclusive Fullscreen may prevent it from appearing.
3. Restart the game — after enabling the overlay or changing window mode, a game restart is required.

If you still don't see the overlay after these steps, try enabling it manually: Overwolf Settings → Overlay & Hotkeys → find your game → enable the toggle.